Privacy Policy

Last updated: September 2026

CAPSULA3 d.o.o. (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of our business partners, clients, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information obtained through our website capsula3.com.

1. Data Controller

The entity responsible for processing personal data on this website is:

CAPSULA3 d.o.o.
Savska loka 4
4000 Kranj, Slovenia
Email: sales@capsula3.com

2. Personal Data We Collect

We process personal information provided directly by you during B2B interactions, including when you request product samples, submit inquiry forms, or communicate with us via email:

  • Contact Information: Full name, professional email address, phone number, company name, job title, and country.
  • Inquiry Details: Specific encapsulation requirements, product specifications, or technical parameters submitted via contact or sample request forms.
  • Technical & Usage Data: IP address (anonymized), browser type, operating system, referring URLs, and page interaction data collected automatically via cookies.

3. How We Use Your Data

We collect and process your personal data for the following legitimate business purposes:

  • To respond to B2B inquiries, provide price quotes, and fulfill sample requests (“Request a Sample”).
  • To establish and maintain contractual and commercial relationships.
  • To analyze website usage, improve technical functionality, and optimize user experience using analytical tools.
  • To comply with statutory legal, accounting, and regulatory obligations in the European Union.

4. Analytics, Performance, and Tracking Tools

To continuously enhance our digital infrastructure and user interface, we deploy the following analytics tools via Google Tag Manager:

  • Google Tag Manager (GTM): Manages script tags without collecting personal identifiable information directly.
  • Google Analytics 4 (GA4): Collects aggregated, anonymized metrics regarding site traffic, session duration, and page views. IP anonymization is active by default.
  • Microsoft Clarity: Provides visual heatmaps and session recordings to analyze user interaction and optimize UI navigation. Data is masked to protect sensitive information.

5. Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR) based on:

  • Legitimate Interest (Art. 6(1)(f) GDPR): To process B2B business inquiries, maintain security, and optimize our services.
  • Consent (Art. 6(1)(a) GDPR): For non-essential analytics and performance tracking cookies.
  • Legal Obligation (Art. 6(1)(c) GDPR): To comply with trade and tax regulations.

6. Data Sharing and Third Parties

We do not sell, rent, or lease your personal data to third parties. We may share data with trusted service providers acting as data processors (e.g., hosting providers, IT infrastructure maintainers, and analytical tools) strictly under binding data processing agreements.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the commercial purpose for which it was collected or as required by applicable EU and Slovenian retention laws.

8. Your Rights Under GDPR

As a data subject located within the EU/EEA, you have the following rights:

  • Right to access, update, or rectify your personal data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict or object to data processing.
  • Right to data portability.
  • Right to withdraw consent for analytics cookies at any time.

To exercise any of these rights, please contact us at sales@capsula3.com.

9. Contact & Complaints

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at sales@capsula3.com. You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec RS) or your local supervisory authority.